Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual exacting standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call David on 07568 326999, or write to us at the address found on the Contacts page of this website, or email David Whitehead at We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them, please do so by contacting them on 0333 241 3209 or via their website.
Tel: 0121 663 1215
Mob: 07568 326999
We cover all of the main post codes in and around the Western side of Birmingham and can also travel out to the following areas:

Birmingham B16 – Edgbaston, Ladywood | Birmingham B42 – Perry Barr, Great Barr, Hamstead | Birmingham B43 – Great Barr, Hamstead | Birmingham B97 – Redditch West, Callow Hill, Webheath | Birmingham B98 – Redditch East, Beoley.

We also cover areas surrounding West Birmingham, such as Walsall and Dudley.

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